You need us to be. We understand that IT infrastructure and services need to be planned, directed, monitored and managed in the same way as any other business resource. In particular we understand that IT infrastructure and services are there to support the achievement of your organisations goals.
We want to be. It’s in our nature to collect data and analyse it, and that directs our passion for improvement. Being accountable to you is the pre-eminent way we measure and raise our achievements.
The details of how accountability is best achieved will depend on the way your organisation plans, budgets, and sets and monitors targets. What we can promise you is openness, honesty, and not that we’re perfect but that we will resolve any significant problem.